Shipping policy

SHIPPING POLICY

Thank you for shopping with Auggie & Co.! We want your order to reach you as smoothly as possible. Because we work with multiple trusted fulfillment partners, shipping and delivery times may vary by product.

ORDER PROCESSING

Orders typically require 1–3 business days for processing before shipment. Processing times may occasionally be longer during holidays, promotions, periods of high order volume, or due to circumstances outside our control.

SHIPPING COST

Auggie & Co. currently offers FREE standard shipping on eligible U.S. orders.

Any additional or expedited shipping options available for your order will be displayed at checkout before payment.

ESTIMATED DELIVERY

Estimated delivery times vary depending on the product, fulfillment location, destination, and shipping carrier.

Delivery estimates displayed on our website or at checkout are estimates only and are not guaranteed.

Some products may require additional transit time when fulfilled by one of our third-party fulfillment partners.

MULTIPLE ITEMS & SEPARATE PACKAGES

We work with multiple fulfillment partners to offer our collection of pet products.

If you purchase more than one item, your products may be fulfilled from different locations. As a result, your order may arrive in multiple packages and on different days.

There is no need to worry if one item arrives before another.

TRACKING YOUR ORDER

When tracking information is available, you will receive a shipping confirmation email containing your tracking details.

Please allow time for the carrier to update tracking information after your order has shipped.

DELIVERY DELAYS

Once an order has been transferred to a shipping carrier, delivery times may be affected by carrier delays, weather, holidays, customs processing, transportation disruptions, or other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us and we will be happy to help investigate the shipment.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as quickly as possible. Once an order has entered fulfillment or shipped, we may be unable to change the delivery address.

LOST, DAMAGED OR MISSING ORDERS

If your package arrives damaged, an item is missing, or tracking indicates a delivery problem, please contact us promptly.

Please include your order number and, when applicable, photographs of the package and product so we can help resolve the issue.

QUESTIONS ABOUT YOUR ORDER

Questions about shipping or delivery can be sent to:

Auggie & Co.
hello@shopauggieandco.com